Shipping policy

Shipping Policy

Store Name: SHANICKA CARTER
Support Contact Email: RobertHardy9323@hotmail.com

Order Processing Protocol

All orders submitted through the SHANICKA CARTER store undergo internal validation, inventory confirmation, and logistics arrangement before shipment. Our standard processing window ranges from 1 to 3 business days after successful payment authorization. Processing excludes weekends, national public holidays, and scheduled store system maintenance intervals. During seasonal sales surges, holiday shopping peaks, or temporary supplier inventory adjustments, order preparation may experience minor delays. Our support team will issue proactive email notifications for any extended turnaround times to keep customers fully informed.

Logistics Partners & Service Coverage

We cooperate with vetted international logistics providers and regional courier networks to deliver merchandise across most mainstream global markets, including the United States, Canada, European Union territories, the United Kingdom, Australia, and selected Asian regions. To guarantee package safety and delivery stability, our team reserves the right to assign the most appropriate shipping solution based on item specifications, package dimensions, destination accessibility, and real-time logistics availability. We currently restrict shipments to high-risk regions with unstable transportation infrastructure or strict customs restrictions to avoid unresolved delivery failures.

Estimated Delivery Timeframes

All delivery timelines are non-binding estimates calculated based on standard regional logistics speeds, and do not account for third-party uncontrollable variables. Actual delivery completion times may vary accordingly:
  • North America: 7–14 business days
  • Europe & United Kingdom: 10–18 business days
  • Australia & Oceania: 12–20 business days
  • Other eligible international destinations: 15–25 business days
Delivery delays may occur due to customs clearance procedures, local postal sorting backlogs, severe weather conditions, regional transportation suspensions, or carrier operational adjustments. These external factors are beyond our operational control and do not constitute valid grounds for default disputes.

Shipping Cost Calculation & Promotional Rules

Shipping charges are dynamically computed during checkout according to delivery location, package weight, dimensional volume, and current logistics rates. All shipping fees are fully displayed and confirmed before customers complete payment, ensuring complete pricing transparency. Our store occasionally launches site-wide or category-specific free shipping promotions with qualified order subtotal thresholds. Active promotional terms prevail over standard shipping rules and are subject to real-time page displays at the moment of purchase.

International Customs & Duty Liability

For all cross-border international orders, the recipient assumes full responsibility for any local import taxes, customs duties, VAT charges, brokerage fees, or other supplementary clearance costs imposed by the destination country’s customs authority. SHANICKA CARTER does not cover or reimburse any tariff-related expenses incurred during international shipping processes. Refusal to pay local clearance fees or reject delivery due to tariff concerns will not qualify customers for mandatory full or partial refunds.

Lost, Damaged or Missing Item Resolution

Once an order is dispatched, we will furnish valid tracking credentials for customers to monitor shipment progress independently. For packages confirmed lost by the carrier or products received with severe transportation damage, customers must submit a formal support request via our official email within 7 calendar days of the scheduled delivery date. All claims must include clear photographic evidence, video proof, and corresponding tracking records. Our team will conduct a complete verification within 48 hours and offer feasible resolutions including complimentary reshipment, partial compensation, or conditional refund based on verified logistics outcomes.

Undeliverable & Returned Shipment Policy

Shipments returned to sender due to inaccurate recipient address details, unsuccessful delivery attempts, unclaimed packages, or voluntary recipient rejection will be classified as customer-caused delivery failures. In such cases, the customer shall bear all return logistics expenses and additional shipping fees for secondary re-delivery. We do not provide free reshipment services for customer-initiated delivery failures.